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Refund Policy

Returns

We will be cool!

Our general policy lasts 30 days. If 30 days have gone by since your purchase, we wouldn't enjoy offering you a refund or exchange.

If you get something that you don't like then it is better for the both of us to get things resolved.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We like to keep everything fresh.

Several types of goods are exempt from being returned such as session passes and private hire deposits. Oh and definitely no perishable goods such as food, newspapers or magazines. 

To complete your return, we will require a receipt or at least some proof of purchase.

Please do not send your purchase back to the manufacturer - we will take care of you!

There are certain situations where only partial refunds are granted (if applicable)

- Book with obvious signs of use

- CD, DVD, VHS tape, that has been opened

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 

- Any item that is returned more than 30 days after delivery. 

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@primedelux.com

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email info@primedelux.com and send your item to: 23 Commercial Road, Plymouth, PL4 0LE, United Kingdom.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Returns Address 

To return your product, you should mail your product to:

Prime Retail Ltd / PRIMEDELUX.COM

23 Commercial Road

Plymouth

PL4 0LE

United Kingdom

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are returning an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

For further information call +44 (0) 1752 224360 or email: info@primedelux.com