Returns & Exchanges
If you are not 100% satisfied with your purchase you can return your goods for a full refund or an exchange within 14 days of receipt of goods providing you return the goods in “as new condition”. Please fill out the online returns form to start your return.
- Item tags have been removed.
- They are marked, soiled, stretched, bleached or damaged in anyway.
- They are scented with aftershave, perfume, deodorant or smoke.
- They have been washed.
- The soles are dirty or have been worn outside.
- The inner sole is covered in sock fluff or hair.
- All decks and hardware must be un-skated and returned in the original packaging.
- Once a deck has been assembled, we cannot accept either the deck or the hardware for return.
For all shoe returns we will require the original shoebox, the shoebox is included as part of the goods. The shoebox needs to be unmarked and cannot be used directly as the postage box. We cannot accept shoes if the box is missing, damaged or marked.
Prime Delux Online Returns
23 Commercial Road,
Exchanges & Refunds
Once your return has arrived with us, one of the Prime Team will contact you by email to confirm that your return is being processed. Please allow up to 5 working days from the return shipping date for us to contact you to allow time for the return to reach us and for one of our team to process your return.
We cannot accept exchanges when the requested item is of higher value than the returned item.
The same 14 day return policy applies to faulty goods. Generally a defect will become apparent relatively quickly. Unfortunately we can’t accept returns due to excessive wear.
If you would like to cancel your order, please let us know as soon as possible.
Please be aware that due to some courier’s operations and the quick turnaround on next working day deliveries it may not be possible to cancel your order once dispatched. If this is the case you can return your order using the returns information above.